Back to Support

What ChapterPulse can do

A complete overview of every capability in ChapterPulse: what each feature does, what data it uses, and which plan includes it.

1

Conversational Insights (Pulse AI)

Ask questions about your chapter in plain English and get answers with charts and tables. Pulse AI translates your question into a database query, runs it against your chapter's live data, and presents the results visually.

  • Questions about membership, events, attendance, revenue, and volunteers
  • Bar, line, and pie charts generated automatically from results
  • Cohort-based renewal rate math using years of monthly snapshots
  • Saved queries and persistent chat sessions for recurring board report questions
  • Available on the Insights plan. Also works in the mobile app.
2

Newsletter editor

Compose professional, brand-consistent newsletters visually and export Mailchimp-ready HTML in one click. No HTML knowledge required.

  • Section-based builder: events, president's message, volunteer spotlight, custom blocks
  • Six pre-built announcement templates (AGM, board election, event highlight, survey, milestone, holiday)
  • Reusable Spotlight library: save, search, and load spotlight content across issues
  • Admin section management: hide section types, set default copy, create up to 10 custom section templates
  • AI writing assistance: polish copy, generate descriptions, suggest subject lines
  • Compliance checks for broken links, missing dates, trademark issues, and CASL
  • Version history, draft cloning, and "mark as sent" tracking
  • Available on all plans
3

Member data and directory

Your full chapter roster, synced nightly from your existing member management systems. See who is active, expiring, at risk, or lapsed.

  • Pulls from ThoughtSpot, Dark Rhino, and/or StarChapter automatically
  • Monthly point-in-time snapshots for historical cohort analysis
  • Multi-source priority resolver: best data wins when sources overlap
  • PII access controlled per user via the Member PII permission
  • Available on Operate and Insights plans
4

Event and registration tracking

Events, registrations, attendance, and payments from StarChapter, unified in one view with trend indicators and revenue breakdowns.

  • Registration counts with month-over-month trends
  • Payment records including coupon tracking and revenue per event
  • Check-in data from the mobile app merged with registrations
  • Available on Operate and Insights plans
5

Automated CSV exports

Configure exports once. ChapterPulse generates, attaches, and emails CSV reports to your partner organizations on a monthly schedule.

  • 23 available columns with drag-to-reorder customization
  • Delta tracking: only changed records in each delivery
  • Test sends, delivery history, and per-config fault isolation
  • Up to 5 exports on Operate, unlimited on Insights
6

Volunteer coordination

Volunteer postings sync from PMI's volunteer portal. Track applications, resumes, and placement status in one place.

  • Automated sync of postings from volunteer.pmi.org
  • Application tracking with applicant details and submission dates
  • Resume storage in the cloud
  • Available on Operate and Insights plans
7

Mobile app: check-in and insights on the go

A companion iOS and Android app for chapter leaders at events and on the go.

  • One-tap event check-in with an offline queue that syncs when connectivity returns
  • Walk-in registration at the door with member search and duplicate warnings
  • Conversational Insights chat with charts, right from your phone
  • Same role-based permissions and PII gating as the web app
8

Dashboard and KPIs

A role-adaptive dashboard that shows each board member the sections relevant to their permissions:

  • KPI cards: active members, new joins, at-risk members, renewal rates, upcoming events, recent attendance
  • Recent drafts with status badges and quick-edit links
  • Upcoming scheduled exports with countdown to next delivery
  • Volunteer summary: open postings and pending applications
  • Team activity feed: recent role changes, invites, and joins
  • System health banner with data sync status alerts

KPI cards are available on Operate and Insights plans. Other dashboard sections appear on all plans based on permissions.