Support

How can we help?

Find answers, submit a request, or email us at support@chapterpulse.com. We respond within one business day.

Help topics

  • What ChapterPulse can do

    A complete overview of every feature: AI analytics, newsletter editor, member data, events, exports, volunteers, and mobile.

  • Getting started

    Account setup, inviting your team, connecting your chapter's data sources, and first steps with ChapterPulse.

  • Newsletter editor

    Composing newsletters, using the visual editor, previewing output, and pushing to Mailchimp or copying the HTML.

  • Conversational Insights

    Asking questions about your chapter data, understanding charts and tables, and getting the most out of the AI.

  • Team and permissions

    Inviting teammates, choosing permission templates, customizing granular access, and handling board transitions.

  • Reports and data

    Membership reports, event registrations, data exports, and connecting to ThoughtSpot or StarChapter.

  • Mobile app

    Event check-in, walk-in registration, offline support, and Pulse AI insights on iOS and Android.

  • Billing and account

    Subscription plans, adding seats, invoices, and updating payment information.

Submit a request

Describe your issue and we will follow up by email.

Other ways to get help

Email us directly

Send an email to support@chapterpulse.com and we will get back to you.

General inquiries

For sales, partnerships, or general questions, visit our contact page or email info@chapterpulse.com